OUR POLICY

At JW Bennett we firmly stand behind our product and handcraft while guaranteeing your satisfaction. Our return policy is simple, you have 14 days from the day you receive your purchase to exchange or return the item for store credit. 

If a hat does not fit properly, we are happy to adjust the size. We will offer one complimentary resizing; any further size adjustments will incur a $100 charge. Please email us at sales@jwbennett.com to discuss your options.

We take pride in the quality of our products and craftsmanship. Our policy is to ensure that your purchase reaches you in perfect condition. If, for any reason, the product does not meet your expectations, we are happy to offer an exchange or store credit.

We are unable to offer store credit on hats and bands that have been made to order or customized. However, we will work with you on the product and try to meet your needs should an order not meet your expectations. We will not produce a new hat for free or exchange the custom item.

For ready to wear hats purchased in our Jackson or Park City retail stores, all sales are final. We are happy to adjust or re-shape a hat for a fee of $25.

RETURN ADDRESS

For a return, contact us at sales@jwbennett.com using the subject “REQUEST RETURN”. Please include, the order number and the reason for the return in your message. Once we approve the return, your hat must be returned in the original JW Bennett hat box in the same condition you received it. The hat must be returned within 20 days from the date you received the hat. We highly recommend that you insure and track your package. We are not responsible for any packages that are lost in shipping.

For FedEx or UPS shipments please send your returns to:

Crown & Brim LLC
Dba JW Bennett
55 N Glenwood, Ste E
Jackson, WY 83001

If using the United States Postal Service (USPS) please send your returns to:

Crown & Brim LLC
Dba JW Bennett
PO Box 13331
Jackson, WY 83001

Once we receive and inspect the hat, we will contact you by email. We are unable to offer any exchanges or store credits on items that have been worn, marked or damaged. 

STORE CREDITS

A store credit will be issued with a JW Bennett gift card within 5 days of receipt of the return. The refund will include the full value of the products returned, including US taxes and excluding shipping costs.

EXCHANGES

For an exchange, contact us at sales@jwbennett.com using the subject “REQUEST RETURN” within 14 days of receipt of your product. Add the description, size and color of the item you wish to exchange. We will send you a complimentary return-shipping label. We will send you a shopping cart for any price adjustment on the exchange order including shipping charges.

SHIPPING & DELIVERY

Please allow 4-6 weeks for delivery on exchanges and custom orders.

As always, feel free to contact us at info@jwbennett.com with any questions or concerns you may have.

Thank you for your business.